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1> HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?
We ship our orders within 3-5 business days from the date of order placed. Once order is shipped, order tracking ID is shared with you on your email address.
2> Is COD (Cash on delivery) available?
Currently, we do not have the option for cash on delivery.
3> I did not receive an order confirmation email
While placing order, make sure you provide your correct and working email id. At times, emails may take upto 24 hours to be delivered. Also do check your spam folder.
4> Payment has been deducted, but I have not received order details
Write to us at contact@biotevia.shop with the transaction details. In case the payment is deducted with the payment merchant and order has not been placed, the money will be refunded to your bank account within 7 working days.
5> I did not receive an order tracking email
Please ensure the email id you had provided was accurate and working & check your spam folder. Please also check your spam folder.
Write to us at contact@biotevia.shop with the transaction details for further queries.
6> How do I track my order?
Once you have placed your order, you can track your order through the tracking ID sent to your email.